Legal

1. Operator, acceptance and accounts

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.

PlasticTouch is a brand operated by TouchApp Inc. These Terms apply to use of our platform, together with the Privacy Policy, Refund Policy and, for animation purchases, the Animation License Agreement. You must be at least 18 to hold a purchasing or practice-management account, supply accurate information and keep your credentials secure. You are responsible for authorized account activity. Agencies may access only client workspaces they are authorized to manage.

2. Separate products and access

Bridge provides a practice profile and patient-facing page. Website and waiting-room TV are practice-product capabilities available under the selected subscription or separately displayed upgrade. The AI receptionist provides configured chat and, where enabled and purchased, voice capabilities. Access, quotas and optional features depend on the offer confirmed in your account.

PlasticTouch 3D is a separate animation licensing product at /3d, with its own catalog, purchase and download workspace. You may buy a 3D license without a Bridge, Website, TV or AI subscription. A shared sign-in does not combine contracts or grant access to a different product.

Bridge or Website access does not grant animation downloads, social-media or advertising rights. A 3D license does not activate Bridge, publish a practice page, start a platform trial or automatically create a recurring subscription.

3. Subscriptions, billing and complimentary access

New practice-product customers start with the Bridge offer displayed at signup. Current base offers are USD 49 monthly or USD 490 annually; available TV and Website upgrades, taxes, currency, quotas and the actual payable amount are shown in the applicable offer and checkout. Do not treat historical bundles or a former Bridge + 3D offer as a promise of the current product structure.

Paid subscriptions activate after payment confirmation, are charged upfront for the selected monthly or annual period and renew at that interval until cancelled. Stripe processes payments; we do not store full card numbers. Voice usage and AI allowances are not unlimited unless your specific order expressly says so.

Authorized complimentary access codes may grant the specified features for a stated period without a card. They do not cancel an existing paid subscription, authorize billing when free access expires, or automatically publish a draft. A legacy trial ends according to its originally agreed terms; new license purchases do not implicitly grant trials.

4. Changes, cancellation and refunds

Manage practice subscriptions through the billing controls in your practice account. Manage any retained legacy animation subscription through the billing controls associated with that 3D account. Each product must be managed separately; cancelling one does not cancel unrelated subscriptions or one-time animation licenses.

Cancellation stops future renewal and preserves already-paid access through the current paid period, unless a different lawful termination reason applies. It does not itself delete your account or content. Upgrades and downgrades are subject to the explicit price, proration and effective date confirmed in the billing flow; no universal immediate-upgrade or next-period-downgrade rule overrides that confirmation.

See the Refund & Cancellation Policy. Changes to existing subscription pricing or material terms will be communicated at least 30 days in advance where applicable, and apply prospectively. They do not automatically reprice grandfathered contracts.

5. Animation previews and download licenses

Online animation playback carries the PlasticTouch watermark, including playback by license holders and any supported hosted share or embed playback. A one-time license unlocks downloads of the covered animation files, not watermark-free platform streaming.

Standard and Marketing licenses have different permitted uses. Group/subcategory orders cover the scope expressly identified in the order; they are not subscriptions or ownership of the entire catalog. Available formats and included animations are those offered for the purchase. See the Animation License Agreement for file-use rights, restrictions and the preservation of earlier licenses.

6. AI receptionist, Inbox and bookings

The practice configures one shared receptionist using saved business information, appearance settings, enabled channels and applicable usage allowances. Chat, voice, translations and approved image-generation features may use third-party AI providers. The practice must review generated content, confirm accuracy and obtain legally required notices, consent and permissions.

AI may produce incomplete or incorrect information. It is not a clinician, emergency service or guarantee of an appointment. A booking request is not a confirmed appointment unless the practice or connected booking service confirms it. Do not use the assistant for urgent symptoms, diagnosis, treatment instructions or decisions requiring a qualified professional.

Inbox conversation history and enquiry records are separate from AI configuration. Reviewed/unread status is a shared practice-workspace state, not proof of email delivery or a patient response. A Lead label denotes an enquiry associated with that conversation; it is not evidence that every conversation from the same visitor generated an enquiry.

Use testing tools for simulated messages and fictitious contact details, not real patient information. Test interactions may consume your chat or voice allowance as described in the test interface. A testing interface should not be treated as a clinical communications channel.

7. Your content, consent and authorized use

You retain rights in your uploaded practice information, photos, before-and-after images, testimonials and other content. You grant us the limited permissions needed to store, process, display and deliver that content and operate the features you choose.

You must have the necessary patient/model releases, copyright permissions and lawful basis for uploading, processing and publishing identifiable or sensitive content. Review privacy settings before publishing. Do not upload information you are not authorized to disclose, fabricate patient results or testimonials, or present generated images as evidence of an actual patient outcome. AI-generated drafts require your review before publication.

Practice pages, hosted embeds and TV slides remain your responsibility for medical accuracy, advertising rules, accessibility, translations and lawful disclosures. Optional WhatsApp, social, phone and booking links are not an endorsement of the destination service.

8. Medical and healthcare-privacy disclaimer

Animations and platform content are educational, not individualized medical advice, professional training or a guarantee of clinical outcomes. Any surgeon-review statement describes content review, not endorsement of your practice, regulatory approval or a result guarantee.

The platform is not an electronic medical-record system. We do not represent that your use is HIPAA compliant, provide a business associate agreement by default, or certify compliance with other healthcare or privacy requirements. Do not submit protected health information where the required safeguards and agreements are absent. The practice must assess its obligations and use an appropriate channel for regulated clinical information.

9. Acceptable use and intellectual property

Do not use the Service for unlawful, infringing, deceptive, discriminatory or harmful activity. Do not impersonate another person, send spam, access another practice’s information without permission, scrape or mass-download the catalog, share purchasing credentials, or use assets to train AI models without written permission.

Do not bypass access controls, watermarks, signed playback/download links, domain or usage restrictions, or capture previews to evade licensing. Authorized editing and use of licensed downloaded files under the EULA are not the same as removing a platform-preview watermark.

Our software, brand and library assets remain protected intellectual property. Your upload does not give us ownership of your content; buying a license does not transfer our copyrights or production/source assets. See Copyright and DMCA / Copyright Policy.

10. Availability, suspension and termination

We use reasonable efforts to operate the Service but do not promise uninterrupted availability, search-engine rankings, delivery of every notification or permanent availability of each third-party feature. Maintenance, provider outages, preparation of watermarked media and security restrictions may limit access.

We may restrict affected access for a material breach, non-payment, fraud or security/legal reasons, subject to applicable law. A product restriction does not automatically cancel unrelated purchased rights. You may contact support about account closure or a data request; deleting an account and cancelling recurring billing are distinct actions. Retention and deletion are described in the Privacy Policy.

11. Existing licenses and contracts

These descriptions govern new purchases made under this version. Rights already acquired under an earlier order, accepted license or separately signed agreement are not retroactively reduced by this update, account navigation changes, or acceptance of updated general terms. Existing paid subscriptions are not automatically cancelled, repriced or converted into another product. The new 3D offering does not promise watermark-free online playback; this operational playback rule does not cancel purchased animation download and file-use rights.

12. Liability and indemnification

To the maximum extent permitted by law, the Service and content are provided as available, without a guarantee of uninterrupted operation or suitability for a particular clinical outcome. We are not liable for indirect, incidental, special, consequential or punitive damages. Our total liability for claims relating to the Service shall not exceed the fees you paid to us in the 12 months preceding the claim; for a claim relating solely to an animation license, the limit is the amount paid for that license. These limits do not exclude liability that cannot lawfully be excluded or limit mandatory remedies.

To the extent permitted by law, you will defend and indemnify TouchApp Inc. against third-party claims arising from your unlawful or infringing content, unauthorized use of licensed assets, or material breach of these Terms. This does not remove protections or remedies that applicable law makes non-waivable.

13. Governing law, venue and changes

These terms are governed by the laws of Delaware, United States, without regard to conflict-of-law principles. Subject to mandatory applicable law, disputes shall be brought in the state or federal courts located in Delaware. Nothing in these documents excludes mandatory consumer, privacy, withdrawal or other rights, or mandatory jurisdiction rules, that cannot lawfully be waived.

The displayed document version identifies the current text. Acceptance may be recorded with the version, time, IP address and user agent. Material updates are notified as described above; previously purchased license scope remains protected. Product-specific agreed orders control their stated scope and price, subject to mandatory law.

14. Related policies and contact

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.

Privacy · Cookies · Animation license · Refunds · Accessibility.

1. Scope, operator and independent purchase

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.

This agreement covers licensed animation downloads from PlasticTouch 3D. A one-time purchase grants the specified file-use rights, not copyright ownership, a subscription or a Bridge upgrade. No Bridge, Website, TV or AI subscription is required. The license applies to the animation(s), purchasing legal entity, tier and scope shown in the order.

Current catalog offers are Standard and Marketing licenses and supported group/subcategory orders. Branded production packages, source assets, commissioned work and copyright assignments are not included or offered automatically by a catalog purchase. Separately signed existing project agreements remain effective.

2. Standard license — one clinic / one location

A new Standard license is perpetual, non-exclusive and non-transferable, for one legal entity at one practice location. It permits downloading the covered files and using them on that practice’s website and waiting-room TV, including appropriate practice-owned presentations.

Social media, YouTube publication, paid advertising and other promotional distribution are not included in a new Standard license. Choose the Marketing license if you need those rights. It does not cover separate clinics, entities or additional locations, or grant resale, redistribution or sublicensing rights.

3. Marketing license

A new Marketing license includes Standard file-use rights plus use on the licensed entity’s social-media channels, YouTube and advertising, and unlimited practice locations under the same legal entity. The license is perpetual, non-exclusive and non-transferable.

Separate legal entities, franchisees and other agency clients are not covered merely because they share a brand or account. Marketing access does not authorize resale, redistribution, sublicensing, or sharing source files as a stock library. A separately specified order restriction remains applicable.

4. Group / subcategory scope

A supported group purchase covers the animations and usage rights expressly identified in that purchase. It does not grant the entire catalog, every future animation or an automatically changing bundle unless the order explicitly grants that scope. An existing group entitlement may include an individual animation; buying the same individual license is not necessary where the entitlement already covers it. Different subcategories and additional scopes require their own rights.

5. Downloads, online playback and formats

The license unlocks the downloadable versions supplied for the covered assets. File formats, resolution, language versions and availability are those identified for the purchase; a 4K file, production/source file or custom edit is not promised merely by the word “license.” Keep a backup of legitimately downloaded files. Temporary signed download URLs may expire without cancelling your license.

All platform-hosted online animation playback remains watermarked, including previews, playback by license holders and any supported hosted share or embed links. A license is not a purchase of watermark-free streaming. Provider-branded online copies and browser playback controls are separate from the licensed download assets.

Where your purchased download includes a clean file, you may use that supplied file under its license. This does not permit extracting clean media from a preview, bypassing a watermark, or using platform playback tokens as download licenses.

6. Permitted edits and practice responsibilities

You may make limited edits to a legitimately licensed download, such as cropping, formatting, captions, translations, your practice’s branding and concatenation, within the permitted use of your tier and without misrepresenting the educational content. No custom production service is included unless separately agreed.

The practice is responsible for the accuracy of its edits, medical statements, translations, advertising claims and legally required patient permissions. Do not fabricate outcomes, imply regulatory or surgeon endorsement of your practice, or present the animation as an individual treatment recommendation.

7. Restricted use, delegation and intellectual property

Do not sell, sublicense or redistribute raw assets, provide a download library to third parties, use the same license for unrelated legal entities, or use assets to train AI/ML models without express written permission. Do not scrape the catalog, screen-record previews to evade licensing or bypass access protections.

Delegated account access does not transfer a license. Agency or contractor access does not grant rights for other clients; any supply of files to a third party must be expressly permitted by your applicable license or agreement. Existing agreements granting production or agency rights retain that expressly purchased scope.

TouchApp Inc. and the applicable rights holders retain animation copyrights, brand rights and production/source assets. A clean downloaded file is licensed, not sold as intellectual-property ownership.

8. Earlier licenses, legacy access and cancellation

These descriptions govern new purchases made under this version. Rights already acquired under an earlier order, accepted license or separately signed agreement are not retroactively reduced by this update, account navigation changes, or acceptance of updated general terms. Existing paid subscriptions are not automatically cancelled, repriced or converted into another product. The new 3D offering does not promise watermark-free online playback; this operational playback rule does not cancel purchased animation download and file-use rights.

In particular, the new Standard restrictions above do not remove broader social-media or advertising rights that an earlier license expressly granted. A new license does not include complimentary Premium, Watch or platform streaming access. Existing legacy entitlements are assessed under their agreed scope, not used to sell a new bundled subscription.

Cancellation or expiry of an unrelated practice subscription does not terminate a perpetual file-use license. An expressly time-limited or revoked/refunded license remains subject to its own conditions.

9. Educational content and compliance

Animation content is educational only, not medical advice, a training credential or a guarantee of results. The licensed entity must comply with its medical-advertising, privacy, patient-consent and professional rules. Licensed files should not contain patient-identifiable data you lack authority to disclose.

10. Payment and digital-content refunds

The price, currency, taxes, tier and covered assets are displayed before purchase. Download access follows confirmed payment and the applicable entitlement. See the Refund & Cancellation Policy, including mandatory consumer withdrawal and faulty-content rights. Merely purchasing a license or accepting general terms does not by itself establish every legally required waiver.

11. Breach and remedies

We may restrict affected downloads or terminate rights for a material license breach, fraud or reversal of that purchase, subject to applicable law and any required process. Remedies may include damages or injunctive relief available under the applicable law or an enforceable, expressly agreed contract. We do not automatically charge a fixed penalty through your payment method. Unrelated valid purchased rights are not automatically forfeited.

12. Liability

To the maximum extent permitted by law, the Service and content are provided as available, without a guarantee of uninterrupted operation or suitability for a particular clinical outcome. We are not liable for indirect, incidental, special, consequential or punitive damages. Our total liability for claims relating to the Service shall not exceed the fees you paid to us in the 12 months preceding the claim; for a claim relating solely to an animation license, the limit is the amount paid for that license. These limits do not exclude liability that cannot lawfully be excluded or limit mandatory remedies.

13. Governing law and related policies

These terms are governed by the laws of Delaware, United States, without regard to conflict-of-law principles. Subject to mandatory applicable law, disputes shall be brought in the state or federal courts located in Delaware. Nothing in these documents excludes mandatory consumer, privacy, withdrawal or other rights, or mandatory jurisdiction rules, that cannot lawfully be waived.

Terms of Service · Privacy Policy · Refund Policy · Copyright.

1. Scope and operator

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.

This policy distinguishes recurring Bridge/practice subscriptions from one-time animation licenses and separately retained legacy subscriptions. It does not combine billing for products that share an account.

2. Subscription activation and renewal

Paid subscriptions begin after confirmed payment. The first monthly or annual charge is made at checkout and renews at the selected interval. Your actual amount, currency, taxes and billing date are shown in checkout and the billing portal. Complimentary access without a card does not authorize automatic billing at expiry.

3. Subscription refund requests

Requests received within 7 calendar days of a subscription charge are reviewed case by case; approval is not guaranteed. After that discretionary window, voluntary refunds are generally unavailable. This applies to both monthly and annual charges and never removes mandatory statutory rights or remedies for defective or undelivered service.

Email support@plastictou.ch with your account email, receipt or invoice reference, charge date and reason. Do not send card numbers or sensitive patient information.

4. Cancellation is product-specific

Use the billing controls associated with the subscription you want to cancel. Cancellation normally stops renewal and leaves access until the end of the paid period; unused parts of a period do not create an automatic prorated refund. Cancelling Bridge or Website does not revoke purchased animation file-use rights, and a 3D purchase does not require an active practice subscription.

Cancellation is not account deletion. Keep receipts and any downloaded licensed files; retention is described in the Privacy Policy. Contact support if a billing control is unavailable.

5. Upgrades and downgrades

A change to a recurring subscription uses the price, proration, payment and effective date explicitly confirmed in its billing flow. Do not cancel a different product or assume that a one-time license is an upgrade to your base subscription. Existing contracted prices are not automatically changed by this policy.

6. One-time animation licenses

One-time animation licenses do not auto-renew. Our voluntary policy generally treats a license as non-refundable after download access has been granted because the digital file becomes accessible. If you have not accessed the download and purchased in error, contact support within 24 hours; a discretionary refund may be considered.

These voluntary limits do not override mandatory consumer rights. Where applicable law provides withdrawal rights for digital content, loss of those rights requires the legally required express consent to immediate supply and acknowledgement, not merely account creation, a payment or general acceptance of these Terms. Applicable rights remain where those requirements have not been satisfied. Statutory remedies for faulty, misdescribed or undelivered content remain available.

7. Errors, outages and payment disputes

Contact support about duplicate charges, a missing download, faulty content or a documented outage affecting paid features. We investigate and may provide a remedy, credit or refund appropriate to the circumstances and applicable law. A refund or reversal for a specific animation purchase may end the rights arising from that purchase; it does not cancel unrelated licenses.

Contacting support may resolve an issue quickly, but is not a condition for exercising a statutory payment-dispute right. We may restrict the disputed transaction while investigating, subject to applicable law.

8. Existing and separately agreed orders

These descriptions govern new purchases made under this version. Rights already acquired under an earlier order, accepted license or separately signed agreement are not retroactively reduced by this update, account navigation changes, or acceptance of updated general terms. Existing paid subscriptions are not automatically cancelled, repriced or converted into another product. The new 3D offering does not promise watermark-free online playback; this operational playback rule does not cancel purchased animation download and file-use rights.

Previously purchased custom production or branded deliverables remain subject to their agreed project, delivery, deposit and refund terms. Such work is not included in the current catalog license unless expressly agreed in writing.

9. Governing law and related documents

These terms are governed by the laws of Delaware, United States, without regard to conflict-of-law principles. Subject to mandatory applicable law, disputes shall be brought in the state or federal courts located in Delaware. Nothing in these documents excludes mandatory consumer, privacy, withdrawal or other rights, or mandatory jurisdiction rules, that cannot lawfully be waived.

Terms of Service · Animation License Agreement · Privacy Policy.

1. Who operates the Service

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.

TouchApp Inc. operates PlasticTouch. This policy covers Bridge, Website, waiting-room TV, AI receptionist and Inbox features, the separate 3D catalog and purchasing/download workspace, and related supported apps. Sharing a login does not merge product subscriptions or give one practice access to another’s data.

For account, billing, security and our own platform operations we determine the processing purpose. For practice-controlled visitor enquiries, content and assistant configuration, the practice determines its use and must provide its own notices and lawful basis; we process that information to deliver its selected features. The precise responsibilities may also be set out in an applicable data-processing agreement. Do not assume a healthcare-compliance agreement exists merely because you have an account.

2. Information we process

• Accounts: name, email, sign-in identity, profile and authorized agency/client relationships.
• Practice content: business/contact/location/hours information, services, team, FAQ, websites, testimonials, uploaded photos and videos, before-and-after images, and settings.
• Purchases: product, license scope, entitlements, invoice/payment references, subscription status and legal acceptance records. Stripe handles payment credentials; we do not store full card numbers.
• Receptionist and Inbox: chat text, timestamps, conversation identifiers, provided visitor details, enquiries, booking requests and reviewed/unread state. Voice integrations may process audio, transcripts, call metadata and recordings according to enabled settings and provider operation.
• Usage and technical data: device/browser information, IP addresses, security/server logs, consent preferences and supported activity events, such as page views, clicked links and playback. Separate Bridge and Website reporting identifies the channel of recorded events; it does not reconstruct earlier traffic.
• 3D: previews, license purchases, access/download records and supported library activity. These are distinct from a practice’s patient enquiries.
• Optional integrations: connected account identifiers, authorized access tokens and content required for the feature you enable, such as Instagram updates, notifications or booking integrations.

3. Purposes and lawful bases

We use data to provide purchased features, verify licenses and payments, operate saved assistant settings, route enquiries, maintain shared practice review status, support customers, prevent fraud, secure the service and meet legal/accounting obligations.

Where GDPR or comparable law applies, relevant bases may include performing a contract, legal obligations, legitimate interests in secure and reliable operation, and consent for optional tracking or another processing activity that requires it. Special-category or healthcare information requires an additional lawful condition and suitable safeguards; a subscription alone is not that condition.

We do not sell uploaded patient imagery or conversation transcripts as stock content. Publishing a page or choosing to share content may make it accessible to visitors; the practice must review what it publishes.

4. AI, practice access and simulated conversations

When an AI feature is used, the applicable provider receives the saved practice knowledge and the text, audio or media needed for that request. AI outputs may be incorrect. Provider terms, feature settings and any applicable agreement govern their handling and retention; this policy does not promise zero retention or prohibit every provider use independently of those terms.

Authorized practice users and authorized agency users may view the practice’s Inbox and enquiries. Read status is shared within that practice; later visitor messages may require review again. Linking an enquiry to a conversation does not imply that other conversations from that visitor produced the enquiry.

Use simulated data in assistant tests. Test requests still go to the applicable AI provider and may use allowances. Whether a testing surface separates its conversations from patient records is described by that interface; a test label is not permission to enter sensitive real-patient data.

We are not a medical-record platform and do not claim default HIPAA certification or a default business associate agreement.

5. Providers and recipients

Data is provided only as needed for the enabled feature, account/payment operation or lawful purpose. Current integrations include:

• Supabase: account authentication, session/identity data and database operations used by the Service.
• Cloudflare R2 / Stream: storing, delivering, encoding and playing uploaded media and animation assets, with associated technical delivery information.
• Stripe: payments, subscriptions, invoices, fraud controls and billing-portal operations; Stripe receives billing/payment information under its own terms.
• OpenAI: AI chat, relevant text/translation and enabled generation requests, with the input and practice context needed to respond.
• Vapi and its connected voice providers: enabled voice/phone reception, call audio, transcripts, metadata and configured tools.
• Resend: transactional emails, recipients and message content, including practice enquiry notifications where configured.
• Google: optional Google sign-in; Analytics/AdSense and supported reporting integrations where enabled, with associated identity or activity/device data.
• Meta: authorized Facebook/Instagram integrations and optional marketing-pixel events, according to connected permissions and consent settings.
• OneSignal / web-push services: opted-in notification delivery, subscription/device identifiers and notification content.
• Replit: hosting and operational logs where the application is hosted on its infrastructure.
• Browserless: content and technical information needed for enabled browser-based rendering or export operations.

A practice’s own booking system, social network, WhatsApp or linked website is a separate destination with its own policy. We may also disclose data to professional advisers, authorities where legally required, or a successor as permitted by law and with appropriate safeguards.

6. Cookies, analytics and advertising

Essential session/security storage, consent preferences and supported local interface state are used for service operation. Optional analytics and marketing are controlled through our consent settings where applicable. Advertising or measurement integrations may receive device and event information according to their settings and your choices; not all pages or account types display advertising.

See the Cookie Policy and Cookie Preferences. Rejecting optional analytics/marketing does not cancel a purchased license. Browser or provider privacy settings and notification permissions remain separate controls.

7. Connected accounts

If you connect Instagram/Facebook or another supported service, we use the permissions and content needed for the feature you enable. Disconnect using the product’s integration controls or revoke permission with the provider. Disconnecting does not automatically delete every previously published copy, invoice or security record. Contact support for deletion requests; retention exceptions and provider policies may apply.

8. Retention and deletion

We retain account, practice and feature data for as long as needed to provide the service and fulfill the relevant purpose. Chat, enquiry and voice records are not promised to disappear automatically after a fixed 90-day or 12-month timer. Retention depends on the feature, account status, practice needs, provider settings and applicable obligations.

Subscription cancellation alone does not delete content or revoke perpetual licenses. Request account closure, deletion or an appropriate export through support. We verify the requester’s identity and authority, then act within the time required by applicable law. Payment, tax, acceptance, fraud/security and dispute records may need to be retained after account closure. Backups and provider-held data follow their applicable retention arrangements.

A practice visitor should normally direct requests about that practice’s enquiry or published content to the practice; we can assist the authorized practice as appropriate. Do not include sensitive clinical information in an initial support email.

9. Security and international processing

We use access controls, authenticated workspace boundaries and appropriate technical and organizational measures to protect information. No network or storage system is guaranteed secure. Signed media links and watermarks are access/content protections, not a promise that publicly published content can never be copied.

Processing may occur in the United States and other countries where providers operate. Where applicable law requires safeguards for international transfers, the appropriate arrangements must apply. We do not claim EU-only hosting or a particular certification merely because a provider offers it.

10. Your rights

Depending on applicable law, you may request access, correction, deletion, portability, restriction, object to qualifying processing, or withdraw consent without affecting earlier lawful processing. You may complain to a competent supervisory authority. Mandatory privacy rights remain available regardless of the Delaware contract-law clause.

Contact support@plastictou.ch. We may need to verify identity and practice/agency authority. Rights may have lawful limitations, including required financial/security retention and another person’s rights.

11. Children and sensitive data

Purchasing and practice-management accounts are intended for adults. The service is not directed to children under 13. Practices must apply appropriate safeguards and permissions for minors’ content or enquiries and must not use a public assistant as a channel for regulated clinical records.

12. Changes and contact

The date and version identify this policy. We will communicate material changes where required by law. Product separation does not itself authorize a new use of previously collected data.

Operator: TouchApp Inc., Delaware, United States.
Address: 16192 Coastal Highway, Lewes, DE 19958, United States.
Legal, privacy and support contact: support@plastictou.ch.